Customized Alloy Steel Forging Conveyor Chain

1:Are you a genuine manufacturer?
Yes, all products showed in our website are produced in our  certified factory; We are also a company registered by China Customs with the right to export and import.  

2: I want to keep our design in confidence; can we sign NDA?
Sure, to protect customers' profit is our obligatory responsibility, signed NDA would be valid to both of us.. 

3:What should I offer to get your quotation?
Please offer us your detailed information for the product, such as drawings with 2D/3D by software Pro/E, Auto CAD, SolidWorks, UG etc; as well as materials, surface treatment, quantity, package. Any special requirements should be highlighted especially for tolerance.  

4:How long is the manufacturing lead time?
Mass Production:30-45 working days after sample approval by yours.The lead time is the general production period without the transportation time.
We could make some special production arrangement effectively if customer has urgent need.

5:How long does it take to ship goods from China by sea?
It takes about 5 weeks to European ports plus 1 week customs clearance, so you can get the container within 6 to 7 weeks.It takes about 2 weeks to east coast and 3 weeks to west coast US ports.All sea goods are shipped from Ningbo Port.

6:How long does it take to ship goods from China by air?
It takes about 7 days to all major destinations.

7:What are the payment terms?
Payment terms are negotiable and will improve for long term customers.During the initial stages, we request 50% of tooling fee in advance with the balance payable on acceptance of samples.Production orders can be negotiable.We prefer 30% deposit and the balance by T/T before sails.But sometimes T/T15 days after sails would also acceptable.

8:New product development process
Got tooling order and sample order with 50% deposit---Hold a meeting with the relation dept.To ensure the developing schedule---Design mould, fixture and gauge and making them in our factory---mould.fixture and gauge making---producing samples---approved from customer-purchasing material-forging-heat treatment-shot blasting-machining-Inspection-package---delievry

9:How to handle the complains?
--If happen any complaints after delivery,please just show us photos and detail compliants points, we will check with the production department and QC department Immediately and give you best solving solution which agreed by both of us.

Jackie Jiang is always at your service !